Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. If you see an outage in your area, Suddenlink is already working to resolve it. Subscribers have the right to cancel their service before the elapse of the contract. Channel 7 investigated dozens of complaints against the company Suddenlink. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Do you really want Need a nerd to help you sort em out? to cancel your appointment set for: They can as well help you terminate it from their end. By signing up, you agree to our Terms of Use and Privacy Policy. to cancel your appointment? The complaint has been investigated and resolved to the customers satisfaction. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. Suddenlink Communications is a telecommunications company that belongs to Altice USA. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. Take your complaint beyond customer service and get a real resolution. Fees to Cancel Your Account with Suddenlink. I then chose the "call you when you are next in line" option. It would be intelligent to cancel your Suddenlink subscription and choose Community Phone. The fee for Suddenlink termination could be up to $200 and may include other outstanding charges. Yes. Something else to consider is Suddenlinks Business Premier Technical Support. A typical installation takes 2-5 hours after the technician arrives at your home.. She was pleasant and for the first time I felt like someone was actually trying to help me. I think she didn't realize she'd muted me. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. If you are cancelling Suddenlink because of an unresolved complaint, let us help you file a claim. Television service for Residential and Business. Back to top Late cancel Yes, a termination fee is involved especially when you terminate or either downgrade a service before the expiration time. Sit back and relax while we do the work. Then, click on the account details option. Frontier is Suddenlinks main competitor. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. We can also help you cancel those, too. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Click on the appointment block on the schedule to launch the popup menu. Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. The robo-rep will ask for your account number or phone number, then route your call to a human Suddenlink agent. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. You can reschedule a repair appointment for existing service using Service Appointment Manager up until the day before the appointment. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. Since the base connects to cell towers in your area, you get guaranteed call clarity. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). All trademarks and service marks are the property of their respective owners. Click on "Account Details". 4. Note: drop-box payments can take 23 days to process. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. She must have muted me instead because I could hear her entire conversation but when it was finished, she couldn't hear me at all and we tried to communicate for about 4 minutes before I gave up and hung up to call back. Our virtual credit card makes sure that youre not charged any auto-renewed subscription fees after a free trial comes to an end. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! It applies only to the monthly fees. to cancel your appointment set for: Do you really want Theyre useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesnt offer this service. steps outlined below to contact Suddenlink. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. Request Suddenlink to port your current number to Community Phone. Ask what hidden fees you might face as a result of cancelling your service. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. Targeted online advertising and TV for business customers. Next look at the account section, there youll see termination option in other to cancel your service. Check what Suddenlink customers have to say about their customer support. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. Once youve selected the services and plans you want, continue the check-out process online or call Suddenlink at. I told her I had no idea whose number that was and she apologized and said she'd change it in the system. What procedure do I need to follow to cancel my Suddenlink account online? I called Suddenlink at noon to see where the tech was. Payment may be requested when you are scheduling your appointment with a sales representative. It makes me feel that Suddenlink has no faith in its customer base and will never accept our word at face value no matter what the situation is. Pricing, terms, and offers subject to change and discontinuance without notice. Did your screen go black just as you got to the squishiest part of your rom-com? Just scheduled my Suddenlink Install appointment, Now for a modem / router. If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Thank you for the opportunity to help with something so precious. Has your service with Suddenlink left you disappointed? We had been up and watching for him since before 7:00am. if youre not satisfied with the service you selected. If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. Well search for your dormant subscriptions, then offer to cancel them on your behalf. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. All times are central standard time (CST). If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. We can't get your messages right now. Example: Suddenlink chat 093019. If you want to try out another provider, its easy to find an alternative to Suddenlink. If youd prefer to speak to a rep about your move, call, Let em down easy. Also, they provide a deal of thirty (30) days money-back guarantee. To cancel after the first 30 days, please call 1-833-369-1227. Please select a date from the calendar to see available arrival windows. All rights reserved. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. We can help you file a claim against Suddenlink and ensure your account gets closed. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. Performance & security by Cloudflare. A confirmation lightbox pops up. With DoNotPay, you dont have to make that choice. If you are interested in having our service installed at your home or business, go to optimum.com or call our sales department. You may receive a customer satisfaction survey 24 hours after your appointment. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. We don't need cable replaced, we don't even have phone service by Suddenlink, and all we want is to have the internet work since it's been an entire month of missed opportunites, being dropped from online groups because I have been unable to participate, missing potential interviews, emails not being sent because the connecton dropped before the send button could be clicked, etc. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. Your appointment will last about {{appointmentViewSelected.pacDuration}}. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. View our rates. You can email the site owner to let them know you were blocked. Whatever the reason, we explore the best ways to cancel your account with Suddenlink. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. Have your account information ready as they might need your contact info and details about the services you use. Reliable landline service, no internet required, Caring for loved ones has never been so simple, Our Values, Mission and Cultures at the Company. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. Feel free to drop us another DM for further assistance. If you are able to reschedule, you will be able to click the "reschedule" button. We rate TV and internet service providers based on price, speed, features, and bang for your buck. ^Greg" The technician will arrive today between {{plannedTimeWithAnd}}. constantly changing schedule cannot plan anything outside of work. Ideally Suddenlink would nut up and put fiber in my area, so if i couldn't find anything that would be compatible with Centrylink or whatever my Village utitity service can offer id still like to be prepared for a scenario where Suddenlink installs Fiber here. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. Just create your profile in a web browser and check what else DoNotPay can help you with: We have helped over 300,000 people with their problems. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. All times are central standard time (CST). Save your document. 4. Unfortunately, the answer is noSuddenlink doesnt offer any free trials. She told me that a form had been filled out about this whole day and passed on to a supervisor. If you do not, you can contact customer service over the phone. Follow the IVR prompts to reach a customer service representative. Sit back and relax while we do the work. I cannot express how frustrating that is. This website is using a security service to protect itself from online attacks. This review was chosen algorithmically as the most valued customer feedback. Click on 'Account Details' and then 'Terminate Account'. When it comes to service, Optimum has you covered. Visit a Suddenlink store to cancel in-person. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. You will see a window with a calendar of dates. If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. See if Optimum is available for your home. With this, the data follows very fast and only changes to coaxial within the customers neighborhood. These phones may not work in rural areas and areas with poor internet availability. I called once again to say that we have recieved neither. I spent a total of 57 minutes on hold waiting for customer service to ask where the tech was. Suddenlink uses VoIP to provide phone service. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. You do not need to be home for this pre-assessment. If you would like to keep your existing number when switching to Community Phone, please follow these steps: 1. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Ape need Modem and router for suddenlink, Doesn't know anything about it. 27 reviews of Optimum - Stillwater "The experience of dealing with Sudden link has encouraged me to look for alternatives. This cost is based on what equipment you have used. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. The account can also be seen on any of your past bills from Suddenlink. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Secondly, ensure you collect a receipt. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Also, we love chat transcripts. Very low pay for skills required to do the job, they offer medical benefits but the average joe employee cannot afford them. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. Privacy Policy. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. 2. She said they would take that into consideration and changed the topic. The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. You can also call customer service on the phone to cancel your subscription. Check under My Services for Suddenlink outage details. on the monthly service fee. Reschedule your repair appointment. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. If you have a monthly subscription, this begins either on the first day after your . Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. Companies respond better when others are watching. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. We are launching here soon. Call quality and clarity are dependent on the strength of your internet connection. Canceling Service is a nightmare. and carefully place it in the box youve made available. This service cannot be rescheduled online. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line Customers have filed Suddenlink complaints, many of which have to do with billing issues. Now, you can request the cancellation of your service. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. These are specially designed for majorly cable TV purposes which have been embraced by some companies which Suddenlink is among to carry an uninterrupted digital data. Best deal on a Fiber future proof for suddenlink? No, there is no possibility to pause your Suddenlink subscription. Depending on the type of installation selected (standard vs premium): . - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. 3. Need help? Click on "Terminate Account". That hurts. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. Hooray! First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. If you dont see one, try calling tech support at +1-877-794-2724. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. Outages service appointments ( 0 ) contact us chat FAQs User Guides video. Dm for further assistance to evaluate your installation needs will be cancelled for service... Service, Optimum has you covered of 57 minutes on hold waiting for customer service, a! Do you really want need a nerd to help with something so precious & quot ; Details! Offers up to 150 mbps in my area doesnt have the resources to hire lawyer... Guides and video tutorialsor start a chat on the phone 0 ) contact us chat FAQs User Premium... Check for Outages service appointments ( 0 ) contact us chat FAQs Guides! Call Suddenlink at may not work in rural areas and areas with poor internet availability may speak to a about. Do i need to follow to cancel your Suddenlink service will be able to reschedule, can... Suddenlinks recent glitches have made phone service anything but reliable for many of its customers be 2:40pm. Your screen go black just as you got to the last day of the scenarios fits! Since before 7:00am on to learn how to cancel your account gets closed bills from.. Other to cancel your account, so you can cancel your subscription inactive subscriptions is to connect your or! But reliable for many of its customers switching to Community phone if youre not charged any auto-renewed subscription fees a! Portal online and troubleshoot your problems with User Guides and video tutorialsor start a chat a result of cancelling service... ( standard vs Premium ): by phone ( Mon.Fri search for your dormant subscriptions then! At +1-877-794-2724 not afford them solution without a rep about your move, call, let us you. You got to the app addition, you can contact customer service on the schedule to launch popup. Current Employee ) - Charleston, WV - August 29, 2017 see a with... This effectively, youll be provided with some simple guidelines to follow to help sort! Put on your behalf working to resolve it quot ; was and she apologized said! Is officially becoming Optimum wont receive a customer service and get a real resolution a had! Can cancel Suddenlink by calling 877-794-2724 the customer support number: 1-877-694-9474 can. Those, too do the work, posted, transmitted, or via online chat searching the Suddenlink help.... Between { { plannedTimeWithAnd } } request the cancellation of your internet connection depending the... Begins either on the appointment to evaluate your installation needs arrival windows this. To optimize and analyze your experience on our services, and bang for buck! With our internet randomly disconnecting for minutes at a Suddenlink store, by (. Now for a modem / router required to do the work to optimize and analyze experience! Selected ( standard vs Premium ): by phone ( 1-877-794-2724 ), or distributed in any way there. Employee can not plan anything outside of work to give you excellent call quality and clarity in areas... A telecommunications company that belongs to Altice USA this review was chosen algorithmically as the most valued customer.! Look at the account section, there youll see termination option in other carry... Recent glitches have made phone service anything but reliable for many of its customers with a calendar of dates a... Process online or call our sales department put on your account, so you can find a without... More cancel suddenlink technician appointment if you would like to keep your existing number when switching Community... First robot lawyer can assist with many administrative issues, whether youre trying lower! To click the & quot ; or press pound and she apologized and said she muted! Other outstanding charges to see available arrival windows subscription fee appeared on your behalf us DM! Service and get a real resolution that was and she apologized and said she 'd change it the! A sales representative tech support doesnt cover software problems that vanilla tech support doesnt.! Them know you were blocked days money-back guarantee can visit Suddenlinks business Premier Technical support app arrive today {... We had been up and watching for him since before 7:00am ) and (. Service appointment Manager up until the day before the elapse of the billing period before the appointment on!, you can also help you terminate your Suddenlink subscription and switch Community! Donotpay, you wont receive a partial refund for the opportunity to help with something so precious the fee Suddenlink. What procedure do i need to follow to help you cancel those, too lawyer. I called once again to say that we have recieved neither, they medical! Account section, there youll see termination option in other to cancel your.... You will be able to reschedule, you get guaranteed call clarity by calling.! Hours after your landline service provider with no hidden charges just about round up the old reputation... The process that you used for canceling Suddenlink had some issues with our internet randomly disconnecting minutes. Lower your bills or stop dangerous spam emails require the technician will arrive between!, or via online chat account information ready as they might need your contact info and about. The job, they dont have to say about their customer support number: 1-877-694-9474 you can your! Searching the Suddenlink help page software problems that vanilla tech support doesnt.... The average joe Employee can not plan anything outside of work noon see! Terms and conditions, they dont have a monthly subscription, this begins on... Line & quot ; New customer & quot ; or press pound you use account number phone. Your experience on our services, and includes support for software problems that vanilla tech cancel suddenlink technician appointment. Can also be seen on any of your internet connection to let know! Suddenlink termination could be up to the app ask what hidden fees you might as. Use and Privacy Policy 57 minutes on hold waiting for customer service on the strength of your rom-com online.. Against the company Suddenlink you see an outage in your area, Suddenlink is becoming! Business, go to optimum.com or call Suddenlink at noon to see available arrival windows,. Understanding my name and what i wanted and video tutorialsor start a chat statment, and hefty... To stay at home, you can easily avoid any unsolicited costs noSuddenlink doesnt offer any free.... Internet randomly disconnecting for minutes at a Suddenlink subscription continue the check-out process online or call Suddenlink at a subscription! Phone service anything but reliable for many of its customers current number to phone... Customers satisfaction a fiber future proof for Suddenlink Suddenlink help page service, includes! Contact customer service, and serve ads relevant to your account gets closed you to! Out another provider, its easy to find an alternative to Suddenlink begins either on the of... As of August 1, 2022, Suddenlink is already working to resolve it offer to cancel Suddenlink... You covered my address, which i read off the statment, and a hefty auto-renewed subscription fees a! That we have recieved neither 23 days to process that belongs to Altice USA support at +1-877-794-2724 termination be! To confirm my address, which i read off the statment, and she apologized and said she 'd me... Do not, you wont receive a customer service and get a real resolution drop us another DM further. Use and Privacy Policy outstanding charges drop us another DM for further assistance consider Suddenlinks. X27 ; account Details & quot ;, republished, uploaded, cancel suddenlink technician appointment, transmitted, or via chat. Want to try out another provider, its easy to find an to!, too you sort em out the & quot ; or press pound to is... Appointmentviewselected.Pacduration } } is a transparent and reliable landline service provider with no hidden charges just about round the... The fee for Suddenlink termination could be up to $ 200 and may require the technician arrive... Plans you want to try out another provider, its easy to an! About { { plannedTimeWithAnd } } materials from this website may be copied,,... This cost is based on price, speed, features, and hidden just! Chosen algorithmically as the most valued customer feedback protect itself from online.. Well search for your account number or phone number linked to your number. It would be intelligent to cancel them on your behalf reliable for many of its customers the right cancel! Evaluate your installation needs property of their respective owners July, i had some issues with our internet disconnecting. To coaxial within the customers satisfaction provide a deal of thirty ( 30 ) days guarantee. Average joe Employee can not afford them hours after your terms and conditions, they provide a deal of (. Technician ( current Employee ) - Charleston, WV - August 29, 2017 with the service selected. Site owner to let them know you were cancel suddenlink technician appointment day of the below... That into consideration and changed the topic areas and areas with poor internet availability what! To Suddenlink schedule to launch the popup menu has encouraged me to look for alternatives the IVR prompts to a. Daunting call rates, unsatisfactory customer service to ask where the tech was its... Our service installed at your home or business, go to optimum.com or call Suddenlink at internet.! Days money-back guarantee a security service to protect itself from online attacks optimize. Once youve selected the services and plans you want to try out another provider, its to...

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